FAQ
General
Section titled “General”What is Gonka Broker?
Section titled “What is Gonka Broker?”Gonka Broker is a managed service that gives you access to open-source AI models through a standard API with USD billing.
What payment methods do you accept?
Section titled “What payment methods do you accept?”You can pay with a regular credit card, Apple Pay, Google Pay, and other standard payment methods.
Is my data private?
Section titled “Is my data private?”Yes. Gonka Broker does not log or store your prompts and completions. Requests pass through the proxy for API compatibility but are not retained.
I think my account has been compromised. What can I do?
Section titled “I think my account has been compromised. What can I do?”Block your account immediately: Settings → Security → Block my account. New sign-ins are refused right away, and active sessions and API keys stop working within about a minute. Usage already completed may still be billed. The block is one-way by design — to restore access, contact info@gonkabroker.com from your registered email and we will verify account ownership and unblock you.
API Keys
Section titled “API Keys”How do API keys work?
Section titled “How do API keys work?”API keys route traffic through Gonka Broker‘s proxy and provide full OpenAI and Anthropic API compatibility. Use them with existing OpenAI- or Anthropic-based code or third-party tools. Your key starts with gnk-prx- and works anywhere an OpenAI or Anthropic key is accepted.
See API Keys for details.
Does my key work with the Anthropic SDK or Claude Code?
Section titled “Does my key work with the Anthropic SDK or Claude Code?”Yes. The same key is served over the Anthropic Messages API: point the SDK’s base URL (or ANTHROPIC_BASE_URL) at https://proxy.gonkabroker.com. See Anthropic API Compatibility and Connect Claude Code.
I lost my API key secret. Can I recover it?
Section titled “I lost my API key secret. Can I recover it?”No. Key secrets are shown only once at creation for security reasons. You can rotate the key to get a new secret.
Can I use Gonka Broker with ChatGPT or other chat interfaces?
Section titled “Can I use Gonka Broker with ChatGPT or other chat interfaces?”Gonka Broker provides an API, not a chat interface. However, you can use it with tools like Claude Code, Cursor, or any application that supports the OpenAI or Anthropic API. See Third-Party Tools.
Do you support embeddings?
Section titled “Do you support embeddings?”Yes. The BGE-M3 multilingual embedding model is available through the OpenAI-compatible POST /v1/embeddings endpoint and billed on input tokens only. See Supported Models and OpenAI API Compatibility.
Billing
Section titled “Billing”How does pricing work?
Section titled “How does pricing work?”Token prices fluctuate based on GPU supply and demand. When you top up your account, the current prices are locked for that deposit. Your existing funds always retain the rates they were purchased at. See Billing & Deposits.
Can I try Gonka Broker without adding a credit card?
Section titled “Can I try Gonka Broker without adding a credit card?”Yes. If a free tier is available on your account, it is granted right after sign-up, as soon as you verify a mobile phone number with a one-time SMS code (the app prompts you on first login). You’ll see your free token balance on the Balances screen and can make real API requests with any model before adding a card or making any payment. See Billing & Deposits.
Can I use Gonka Broker for free for personal projects or learning?
Section titled “Can I use Gonka Broker for free for personal projects or learning?”Yes. Where a free tier is available, every account gets a monthly grant of free tokens: enough for personal projects, studying, or evaluating the service. It renews monthly, requires no card (just a verified mobile phone number), and works with every model we serve. When your project outgrows it, top up and the same key keeps working at full speed. No plan changes needed.
What happens when my balance runs out?
Section titled “What happens when my balance runs out?”Your API keys will be automatically blocked. No charges are made automatically unless you have auto top-up configured. Once you add funds, blocked keys are unblocked automatically.
Can I get a refund?
Section titled “Can I get a refund?”Purchases are fulfilled at the moment of payment — tokens are credited to your balance instantly — so completed purchases are generally non-refundable, including when you close your account. Mistakes are a different story: if a payment was erroneous, duplicated, or unauthorized, contact info@gonkabroker.com and we will sort it out.
Is credit billing available?
Section titled “Is credit billing available?”Yes, for qualified accounts. Credit billing lets you use first and pay via invoice at the end of your billing period. Contact info@gonkabroker.com to discuss eligibility.
Is there a referral program?
Section titled “Is there a referral program?”Yes. Share your personal link from Refer & earn in the profile menu: people who sign up through it get their first top-up doubled, and you earn a reward on every payment they make — not just the first one. See Refer & Earn.
Troubleshooting
Section titled “Troubleshooting”My API request returns an authentication error
Section titled “My API request returns an authentication error”Make sure you are using your API key (starting with gnk-prx-) with the correct base URL: https://proxy.gonkabroker.com/v1 for OpenAI clients, or https://proxy.gonkabroker.com (no /v1) for Anthropic clients.
My API request returns a “model not found” error
Section titled “My API request returns a “model not found” error”Check that the model name is exactly as shown on the Prices tab in your dashboard. Model names are case-sensitive and include the organization prefix (e.g., MiniMaxAI/MiniMax-M2.7).
My key is blocked or not working
Section titled “My key is blocked or not working”Check the key status in your dashboard. A key may be inactive if:
- You manually paused it
- Your account balance has been exhausted (key shows as blocked)
- There is an outstanding invoice (credit billing accounts)
Blocked keys resume automatically after you top up. Paused keys can be resumed from the key’s menu.